6. Veterinary Emergencies
If a pet appears injured or seriously unwell, Ballarat Pet Sitting may seek veterinary treatment if unable to contact the owner.
Every reasonable attempt will be made to contact the owner before treatment where circumstances allow.
The owner authorises Ballarat Pet Sitting to transport the pet to the nominated veterinary clinic or the nearest available veterinarian if required.
All veterinary fees, medications, transport costs and associated expenses remain the responsibility of the owner.
7. If Your Pet Passes Away
Every reasonable effort will be made to contact the owner immediately.
If the owner cannot be contacted within a reasonable time and circumstances require action, the nominated veterinary clinic may be contacted for guidance.
Ballarat Pet Sitting will follow veterinary advice until the owner can be contacted.
8. Escaped or Missing Pets
Ballarat Pet Sitting is not responsible for pets that escape due to faulty fencing, unsecured gates, damaged enclosures or circumstances outside its reasonable control.
If a pet is missing upon arrival, the owner will be notified immediately.
Ballarat Pet Sitting will await further instructions from the owner before undertaking any search.
Additional search time requested by the owner will be charged at the current service rate.
9. Cleaning
Litter trays will be scooped during cat visit time frame.
Dog waste removal is limited to a maximum of 10 minutes per visit. Waste will be placed in the owner's general waste bin. Ballarat Pet Sitting is not responsible for outdated waste removal that occurred before service commenced or after service ended.
Used cat litter will be disposed of in the owner's rubbish bin.
Minor pet accidents occurring during the booking will be cleaned where practical.
Full house cleaning, bird cage, fish tank/pond or yard cleaning is not included.
10. Property
Mail will be brought inside from the letterbox.
Household bins may be placed out or brought in if collection occurs during the booking.
Ballarat Pet Sitting is not responsible for existing damage to the property or damage caused by pets.
11. Limitation of Liability
Ballarat Pet Sitting will exercise reasonable care while providing services.
Ballarat Pet Sitting is not liable for illness, injury, escape, death or loss resulting from circumstances beyond reasonable control.
Ballarat Pet Sitting is not responsible for pre-existing medical conditions or age-related illnesses.
12. Service Area
Travel outside the standard Ballarat service area may incur an additional travel fee or be declined.
13. Right to Refuse Service
Ballarat Pet Sitting reserves the right to refuse or discontinue services where safety is compromised or the information provided is inaccurate or incomplete.
Ballarat Pet Sitting – Terms & Conditions
1. Booking & Payment
All bookings must be paid in full prior to the commencement of services. Bookings are confirmed at the meet and greet or within 48hrs of meet and greet. Ballarat Pet Sitting may decline the service after this time frame due to demand.
A booking is not confirmed until payment has been received.
Payment is made securely through the online booking system.
2. Cancellation Policy
Cancellations made more than 14 days before the booking start date will receive a full refund, less any non-refundable Stripe processing fees.
Cancellations made between 14 days and 24 hours before the booking start date will receive a 50% refund, less any Stripe processing fees.
Cancellations made within 24 hours of the booking commencement are non-refundable.
Refunds will be returned to the original payment method within 48 hours. Financial institutions may take up to five business days to process the refund.
3. Meet & Greet
A complimentary Meet & Greet may be required before accepting a new client.
Ballarat Pet Sitting reserves the right to decline any booking considered unsuitable or unsafe.
Returning clients may rebook without a meet and greet. Simply contact us or call.
4. Owner Responsibilities
The owner agrees to:
Provide sufficient food, treats and medication for the duration of the booking.
Provide written feeding and medication instructions.
Provide current veterinary details.
Provide an emergency contact person.
Ensure pets are microchipped with current owner details.
Disclose any medical conditions, behavioural concerns, anxiety or aggression.
Disclose any history of escaping or fence jumping.
Ensure all gates, fences and enclosures are secure.
Advise if a female pets is currently on heat.
Provide any required leads, harnesses or transport restraints if transport has been agreed.
5. Ballarat Pet Sitting Responsibilities
Ballarat Pet Sitting will:
Feed pets according to the owner's instructions.
Provide fresh water.
Administer owner-supplied medication as instructed.
Monitor the general wellbeing of pets during each visit.
Contact the owner if any concerns arise.
Exercise reasonable care and skill while caring for your pet.
Additional Services Terms & Conditions
Additional Services
Additional services are optional and are available only in conjunction with a Ballarat Pet Sitting booking. Services are subject to availability and must be selected at the time of booking or agreed to prior to the commencement of the booking.
Welcome Home Refresh
The Welcome Home Refresh is a light household tidy only and is not intended to replace a professional cleaning service.
This service may include:
Vacuuming main living areas, hall and kitchen.
Wiping kitchen benches.
Cleaning the stovetop.
Cleaning the kitchen sink.
The service does not include:
Bathrooms.
Bedrooms.
Dishes.
Laundry.
Ovens.
Windows.
Deep cleaning.
Moving heavy furniture, mats or rugs.
Any task requiring the use of ladders or specialist equipment.
Ironing Service
The Ironing Service includes ironing and neatly folding one standard basket of everyday clothing per booking. Coat hangers, iron and sturdy ironing board to be supplied.
The service does not include:
Dry cleaning.
Delicate or specialty garments requiring special care.
Clothing requiring repairs or stain removal.
Additional baskets may be booked at the applicable rate.
Customer Supplied Equipment & Products
Clients must provide all cleaning products, vacuum cleaners, mops, buckets, ironing boards, irons and any other equipment or supplies required to perform the selected additional services.
For health and safety reasons, Ballarat Pet Sitting will not supply or substitute cleaning products or equipment.
Breakage & Damage
Reasonable care will always be taken while performing additional services. However, Ballarat Pet Sitting cannot be held responsible for accidental damage or breakage resulting from pre-existing faults, unstable furniture, fragile items, overcrowded or cluttered areas, or equipment supplied by the client.
Clients are encouraged to store valuable, sentimental or fragile items safely prior to the booking.
Right to Decline
Ballarat Pet Sitting reserves the right to decline or discontinue any additional service where the working environment is considered unsafe, unhygienic, presents a risk of injury or damage, or where suitable equipment and cleaning products have not been provided.